Every guest request moves through three timestamps in Optii. These are the median times the guest actually experiences.
Volume by hour of day. Demand more than doubles after 7 PM, peaking at .
Time from request logged to completed.
Requests logged per day across the reporting window. (Final day is a partial pull.)
Volume and median resolve time, Monday–Sunday.
Top 15 items guests ask for. Comfort & bath amenities dominate — highly predictable, easy to pre-position.
Top 10 by jobs completed, with each person's median resolve time.
| Team member | Jobs | Median |
|---|
Housekeeping handles the bulk; Engineering jobs naturally run longer.
| Department | Jobs | Median resolve |
|---|
A flag worth a look: the small "Highest" tier is resolving slower than standard "High" — escalation may not be routing to the fastest path.
| Priority | Jobs | Median resolve |
|---|
Every item guests ask for (10+ requests), ranked by median time to resolve. Anything above the hotel-wide median of is an easy target to tighten. Amber bars are slower than the hotel average.
Sorted slowest first. "Wait" is how long before someone picks it up; high wait = a dispatch/coverage fix, high on-task = a stocking/access fix.
| Item | Vol | Wait | Resolve |
|---|
Median resolve time per floor (10+ requests). Higher floors trending slower points to runner travel time — a routing or staging opportunity.